TrustDialer Help

Answers for the phone in your hand.

Find a plain answer to everyday calling, messaging, family-safety, backup, and privacy questions. Search below or ask TrustDialer AI about the screen in front of you.

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How do I get TrustDialer ready to take calls?

Dialer

Choose TrustDialer as the phone app and finish the short setup checks so Android can show and handle calls.

Open TrustDialer and follow the setup steps. Choose it as the phone app when Android asks, then allow the call and contact access the phone needs.

TrustDialer shows what is still missing. Finish any permission or notification prompt before relying on it for incoming calls.

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Get started

Why are calls not showing or ringing in TrustDialer?

Dialer

Check the phone-app choice, call permissions, notifications, and the battery settings that can delay an incoming-call screen.

First check that TrustDialer is still selected as the phone app and that call and notification access are allowed.

Some phones also need TrustDialer excluded from aggressive battery saving before incoming calls can reliably wake the screen. The in-app readiness screen points to the setting that needs attention.

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Get started

Can I use TrustDialer and TrustDialerSms together?

Both

Yes. TrustDialer handles calling, while TrustDialerSms handles SMS and MMS conversations.

Yes. TrustDialer is the calling app and TrustDialerSms is the messaging app. They can hand a number, a draft, or an existing conversation to the right place when you move between calls and messages.

Each app asks only for the Android role and access it needs for its own job.

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Calls

How do I avoid accidental taps during a call?

Dialer

Turn on the in-call control lock, then slide deliberately when you need to use call controls.

Turn on the in-call control lock in TrustDialer settings. Call controls start locked, so you need to slide deliberately before using mute, keypad, hold, audio, or hang up.

Unlock only when needed, then lock the controls again without interrupting the call.

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Calls

How do I block a caller?

Dialer

Block a number from its call details or manage it in the blocked-number list with an optional name and note.

Open a recent or missed call, then choose the option to block that number. You can also use the blocked-number list to add, search, edit, or remove entries.

Add a local name or note if it helps the person using the phone understand why the number was blocked.

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Calls

Can TrustDialer identify a suspicious caller?

Dialer

TrustDialer can open a number lookup from call history, but it does not maintain a shared cloud spam database.

From a recent or missed call, TrustDialer can open a lookup for that number so you can investigate it yourself.

It does not claim that a number is safe or unsafe from a shared cloud database. Use the result as a prompt to decide whether to block the caller or add them to a trusted contact list.

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Calls

Can I see the caller country before I answer?

Dialer

For an international number, TrustDialer can show a country label as a practical clue before you answer or call back.

When Android provides an incoming number in an international format, TrustDialer can show the associated country name on the incoming-call screen. This can help you pause when an unexpected out-of-country number calls.

The label is based on the number, not verified caller identity. It cannot prove that a caller is safe or legitimate, so treat unexpected calls carefully.

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Calls

How can I call the people I use most?

Dialer

Use search, favorites, speed dial, recent calls, and contact groups to reach familiar people with fewer steps.

Use the main search to find a saved contact, a recent call, or a number. Add frequent contacts to Favorites or speed dial for one-tap calling.

Contact groups can also make a long address book easier to browse for a family member or caregiver.

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Calls

How do I choose which SIM makes a call?

Dialer

Set a usual call line or choose between the available phone accounts when you place the call.

Set a preferred call line in TrustDialer, or choose from the available lines when placing a call. The choices shown depend on the SIMs and calling accounts Android currently makes available.

If a line is missing, check that it is active in the phone’s own SIM and calling settings.

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Messages

Why can’t I send or receive texts in TrustDialerSms?

Sms

For full SMS and MMS use, choose TrustDialerSms as the messaging app and complete its access checks.

Android reserves important text-message actions for the app chosen as the messaging app. Open TrustDialerSms setup and choose it when Android offers the role.

Then complete any message, notification, or contact access prompt shown by the app. Until that is done, Android can limit what the inbox can read, send, or refresh.

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Messages

How do I block a text sender?

Sms

Block or unblock the sender from a conversation menu, or manage the list in the Blacklist screen.

Open the conversation menu and block the displayed sender, or use the Blacklist screen to add, find, edit, and remove entries.

You can save a local name and note with a blocked number. That note stays in TrustDialerSms and does not change the Android contact.

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Messages

Can I send photos in a message?

Sms

Yes. Add a photo to make an MMS message, subject to the phone’s carrier and message settings.

Choose the photo attachment option from a new or existing conversation. TrustDialerSms prepares it as an MMS message and shows a preview before you send.

Whether it can be delivered still depends on the phone plan, carrier, and MMS settings on the device.

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Messages

How do I keep an important conversation easy to find?

Sms

Pin a conversation to the top, archive a finished one, or mute a noisy thread without deleting it.

Pin a conversation to keep it at the top of the inbox. Archive a finished conversation to move it out of the everyday list, or mute it to stop its notifications.

Archiving and muting do not delete messages or stop new messages from arriving.

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Messages

How do I delete messages automatically?

Sms

Use timed cleanup rules to remove all, read, or sent messages after the period you choose.

Open the message cleanup settings and choose whether a rule applies to all, read, or sent messages. Pick the time period carefully before saving.

Keep messages that matter by locking them or leaving them outside the selected cleanup rule.

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Family safety

What is Grandma Mode?

Dialer

Grandma Mode simplifies trusted calling and can add spoken assistance for people who need a calmer phone.

Grandma Mode gives trusted contacts and everyday calling a simpler, calmer presentation. It can use spoken assistance when the phone has suitable Android text-to-speech voices installed.

Set it up with the person who will use the phone, then test calls and the emergency path before relying on it.

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Family safety

What is Kid Mode?

Dialer

Kid Mode presents a protected launcher with only the apps and contacts chosen for that person.

Kid Mode uses a protected home screen with the apps, contacts, and visual choices a caregiver has selected. It is designed to reduce accidental changes and keep the phone focused.

Use one protected mode at a time so the phone’s behavior stays predictable for the person using it.

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Family safety

How do I leave a protected phone screen?

Dialer

Use the protected-mode recovery option and the caregiver password; every protected setup includes a deliberate way back out.

Use the recovery option shown in protected mode, then enter the caregiver password. Protected mode is designed to be hard to leave by accident, not impossible to leave.

Before handing over a phone, make sure the caregiver has tested the recovery route and saved the password somewhere safe.

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Family safety

Can a caregiver receive phone alerts?

Dialer

Caregivers can review filtered-call activity locally; caregiver alert automation is a Plus feature, and SMS alerts also need the full build and Android SMS access.

TrustDialer keeps local filtered-call review available on the phone. TrustDialer Plus unlocks caregiver alert automation.

Caregiver SMS alerts need both Plus and the full direct-download build, plus TrustDialer as the default SMS app, SMS permission, a caregiver number, and the right SIM route. Test an alert after setup so you know it reaches the right person without creating unnecessary noise.

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Calls

Why can’t I turn on whitelist protection?

Dialer

Whitelist enforcement, schedules, unknown-caller rules, and quick whitelist actions are TrustDialer Plus advanced call protection.

Blacklist, spam lookup, recent calls, and local filtered-call review stay available in Free. Whitelist enforcement is different: it changes which incoming calls can ring, so it belongs to TrustDialer Plus advanced call protection.

When Plus is active and TrustDialer is the default phone app, whitelist mode, weekly schedules, unknown-caller policies, quiet-mode behavior, and quick Add to whitelist actions can be used. If Plus is not active, saved whitelist setup stays on the phone but is not enforced.

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Backup & restore

How do I create a backup before changing phones?

Both

Create an encrypted full backup, choose what to include, and save it to a location you can reach from the next phone.

Open Backup, choose the sections you want to keep, create a password, and choose a local or shared save location you can reach later.

Full backups are the path for supported phone data such as contacts, recents, blocked numbers, and SMS where the installed build and Android allow it. Keep the password safe. An encrypted backup cannot be opened without it.

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Backup & restore

Can I use a setup pack without Plus?

Dialer

No. Full backups stay available, but setup-pack export and restore are TrustDialer Plus features.

No. A setup pack is the Plus transfer tool for caregiver-managed setup. It can move protected modes, launcher apps, whitelist setup, favorites, contact groups, spam lookup settings, appearance, and safety data without importing contacts, recents, blocked numbers, or SMS.

Use a full backup when you need supported phone data. Use a setup pack only when Plus is active and you want to move the managed TrustDialer setup without a full phone-data restore.

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Backup & restore

Can I see what a restore will change first?

Both

Yes. Preview and simulate a restore before it writes data, then choose only the sections you want to restore.

Choose a backup, open its preview, and run a simulation before making changes. TrustDialer explains which sections are available and whether each will be added, replaced, merged, or skipped.

You can select only the sections you need instead of restoring everything.

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Backup & restore

Can I move synced contacts back to my phone with Plus?

Dialer

Yes. Moving synced contacts into a device-local destination is a TrustDialer Plus feature when Android exposes that destination.

TrustDialer Plus can move genuinely new contacts into a writable device-contact store when Android exposes one, while existing matches remain where they already belong. Create an encrypted backup, then use preview and simulation before restoring.

This migration feature is not available in Free. Free can still create encrypted backups, but it does not offer the device-local contact migration path.

TrustDialer does not remotely remove contacts from Google, Samsung, Xiaomi, or another provider. Those cloud copies remain under the family’s control. The available contact destinations depend on what Android exposes on the phone.

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Backup & restore

Can I back up my text messages?

Sms

Text-message backup and restore are available only where the full build and Android role rules allow them.

In TrustDialer Full, Android may require TrustDialerSms to be the messaging app while it reads or restores messages.

The backup screen explains when the required access is missing before it starts a restore.

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Privacy & plans

Does TrustDialer upload my calls or messages?

Both

TrustDialer is local-first: normal call, contact, and message use stays on the phone unless you choose to export or share something.

TrustDialer is designed to keep normal call, contact, and message activity on the phone. It does not require a cloud account for ordinary use.

Data leaves the phone only when you deliberately use an export, share, backup destination, diagnostic report, or configured caregiver text-message alert.

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Privacy & plans

Should I use Google Play or TrustDialer Full from the website?

Both

Use Google Play for store-managed access. Use TrustDialer Full from this website for SMS-aware tools and the signed €39 Plus website license.

Choose Google Play when you want store installation and updates, Google-managed trial eligibility, and a yearly Google Play Plus subscription at the live price shown by Google Play. A website license does not work in the Google Play app.

Choose TrustDialer Full from this website when you need SMS backup and restore, caregiver SMS alerts, TrustDialer message shortcuts, or a signed website license. Full is the direct-download app; its €39 Plus website license unlocks Grandma mode, Kid mode, Protected launcher, Caregiver alerts, advanced call protection, setup packs, Self-test, and advanced per-contact rules. A Google Play subscription does not unlock TrustDialer Full.

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Privacy & plans

How do Free, Trial, and Plus work in Google Play and TrustDialer Full?

Both

Free keeps core daily calling usable; Trial temporarily unlocks Plus; Plus unlocks protected family setup, advanced protection, setup packs, self-test, and caregiver alerts.

Free keeps the daily dialer usable: contacts, search, keypad, favorites, speed dial, recents, missed calls, blacklist, spam lookup, local filtered-call review, full backup, diagnostics, and setup checks.

Trial temporarily unlocks the same protected family features as Plus. TrustDialer Plus unlocks Grandma mode, Kid mode, Protected launcher, Caregiver alerts, advanced call protection, setup packs, Self-test wizard, and advanced per-contact behavior such as always-allow and per-contact SIM overrides.

In Google Play, trial eligibility and the yearly Plus subscription are managed by Google Play. In TrustDialer Full, Trial and Plus are signed website licenses; the €39 Plus website license works locally in the direct-download app. Full names the app, while Plus names the protected feature set.

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